Cancellation Policy

A. Recurring Accounting Service Agreements 

BTA Group LLC monthly service agreements are based on resource planning and the ongoing availability of our technical team.

Nature of the Agreement: These services have a fixed term as detailed in the Master Services Agreement (MSA) executed with BTA Group LLC.

Cancellation Policy: Consistent with the commitment established therein, recurring service contracts do not permit early cancellation without justified cause. The contract may only be terminated upon expiration of its term, with prior written notice as specified in the MSA.

Early Settlement Option: The only mechanism to terminate an agreement before its expiration is through payment of one hundred percent (100%) of the fees corresponding to the remaining months of the contract, unless otherwise expressly stated in writing in the agreement with BTA Group LLC.

This section applies to project-based services, such as annual tax return preparation, audits, or business consulting.

Services Already Commenced: In accordance with common industry practice in Puerto Rico, BTA Group LLC will not issue refunds for services that have already begun, have been delivered, or for which significant technical time has been invested.

Pre-Service Cancellations: A fifty percent (50%) refund may be requested only if technical work has not yet commenced and the cancellation occurs before the first scheduled appointment or consultation with BTA Group LLC.

No-Show Policy: Consulting appointments canceled with less than 24 hours’ notice, or a Client’s failure to attend without prior notice, will not be eligible for credit or refund.

How to Initiate a Request: The Client must contact the BTA Group LLC support team by emailing office@btagroupllc.com or calling +1 787-931-2824. The request must include the Client’s name, invoice number, and a detailed reason for the request.

Processing Timeline: Refunds approved by BTA Group LLC will be processed within 7 to 10 business days through the original method of payment.

ACH Payments: In the case of refunds for ACH transactions, BTA Group LLC will follow NACHA guidelines to ensure the integrity of the return of funds.

Corporate Contact 

For any questions or clarifications regarding this policy, please contact BTA Group LLC:

Email: office@btagroupllc.com
Phone: +1 787-931-2824
Address: Carretera 107 KM 2.5, Borinquen, Aguadilla 00603, Puerto Rico.